Product Use Satisfaction
1.
How satisfied are you with our product on each of the items?
1
2
3
4
5
6
Overall quality
Value
Purchase Experience
Installation or first use experience
Usage experience
After purchase service
(1 = Very Unsatisfied, 2 = Unsatisfied, 3 = Neutral, 4 = Satisfied, 5 = Very Satisfied, 6 = Not Applicable)
2.
How long have you used our product?
Less than 1 month
1 - 6 months
6 months to 1 year
1 to 2 years
2 years or more
Never used
3.
How often do you use the product
Once a week or more often
2 to 3 times a month
Once a month
Every 2 to 3 months
2 - 3 times a year
Once a year or less
Do not use
4.
Overall how satisfied are you with the product?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
5.
Compared to other products like ours that are available, would you say that our product is -
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used
6.
What will you do in the furture regarding -
1
2
3
4
5
6
Purchase product again
Recommend to others
(1 = Definately will, 2 = Probably will, 3 = Might or might not , 4 = Probably will not , 5 = Definitely will not , 6 = Never used )
Finish
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